Accessing Your Course Recordings via the IDA Application
To access the recordings of your course with Glasgow Orthodontic Academy, please download the IDA application on the single device you intend to use for watching the course recordings.
Important:
You cannot use the application on more than one device. Your access will be linked to one device only. If you wish to change your device at any stage, you must notify us first. Otherwise, you may not be able to access the recordings.
Download the IDA application using the link below:
Installation Instructions
1.Open the link above.
2.Under Supported Platforms, select the device type you wish to use:
Android
iOS
Windows
macOS
3. Download and install the application on your chosen device. You may use one of the following devices:
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Choose macOS for a Mac laptop or desktop
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Choose iOS for all iPhone and iPad devices operated by the Apple store
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Choose Android for all other phone devices operated by Google
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Choose Windows for all laptop or dektop computers operated by the Windows system
Registration Instructions
Please register on the IDA application using your name and personal email address that we use to communicate with you. This is very important because your course access will be linked to that email address.
Once you have registered successfully, please inform us by providing the name and personal email address used for registration so that we can manually add you to the course. Either email us on info@orthodonticacademy.co.uk
Please note that you must register on the app first before we can enrol you in the course.
When we enrolled you, you might have the option to choose player 1, player 2 or player 3 to view the video. Plea
Technical Support
To ensure the fastest possible support, any candidate experiencing technical issues should contact our technical support team directly via WhatsApp message only. Technical Support Contact Details:
WhatsApp messages only: +201099938253
Support hours: 10:00 pm to 10:00 am London time
Frequently Asked Questions
Q1. The app says it has detected screen recording, screen sharing, or unauthorised activity. What should I do?
This message usually appears when the application detects another app or device function that may be able to record, mirror, or share your screen. This is a built-in security feature designed to protect the lecture recordings and intellectual property of Glasgow Orthodontic Academy. To resolve this issue, please try the following:
1.Close all other applications completely.
2.Make sure you close any apps that may record, mirror, or share your screen, including Zoom, Microsoft Teams, Google Meet, Screen-recording tools, Remote access apps and Screen-sharing software
3.Do not take screenshots while using the application, as this may also trigger the same security warning.
4.Restart your device.
5.Open only the IDA application and try again.
6.If possible, check whether any background screen-recording or screen-mirroring function is active on your device and switch it off.
Please note that the application has been tested and there is no general issue from our side. In most cases, this warning disappears once all conflicting applications or background functions are fully closed.
Q2. The app won't open on my Mac. What should I do?
If you are using a Mac and see the message:
“Apple could not verify this app is free of malware”
This is caused by macOS Gatekeeper, which is a built-in Apple security feature that may block applications from unidentified developers. The IDA application is trusted. Please follow one of the options below to open it safely.
Option 1: Open the app using the context menu
1. Open Finder.
2. Locate the IDA app, usually in your Applications or Downloads folder.
3. Right-click, or Control-click, on the app icon.
4. Select Open.
5. A warning message will appear.
6. Click Open again to confirm.
This should allow the app to open without showing the same warning again.
Option 2: Allow the app through Privacy & Security settings
1. Open System Settings on your Mac.
2. Go to Privacy & Security.
3. Scroll down until you see a message stating that the app was blocked because it is not from an identified developer.
4. Click Open Anyway.
5. Enter your Mac administrator password if prompted.
The app should then run normally.
If the issue continues after trying both options, please contact technical support via WhatsApp message.
Q3. I have been enrolled, but I cannot see the course. What should I do?
After we enrol, please open the IDA application and go to "My Courses". Then swipe down to refresh the page. Your course should then appear, and you should be able to start watching the recordings. If the course still does not appear after refreshing, please contact technical support via WhatsApp message and include the email address you used to register on the app.